Refund Policy

 

  1. Conditions for Refund
    You can request a refund if the delivered product has manufacturing defects or issues caused during shipping. The product must be in its original condition, with tags intact, and without signs of use. We do not accept returns of products that have been used or damaged due to misuse.

  2. Refund Request Deadline
    The deadline to request a refund is 7 calendar days after receiving the product. After this period, returns or refunds will not be processed.

  3. How to Request a Refund
    To request a refund, simply reach out to us via email at aparadiserealmcloud@hotmail.com or by phone/WhatsApp at 933432604. When contacting us, please provide your order number, a description of the issue with the product, and, if applicable, photos showing the defect or problem.

  4. Refund Process
    Once the product is returned and confirmed to meet the refund conditions, the refund will be processed using the payment method originally used for the purchase. The refund processing time can range from 7 to 14 business days, depending on the payment platform.

  5. Shipping Costs
    Return shipping costs are the responsibility of the customer, unless the error is on our part (e.g., damaged or incorrect product sent).

  6. Exceptions
    Returns or refunds will not be accepted for products that have been used, washed, damaged due to misuse or wear, or those purchased during a sale or clearance, unless they have manufacturing defects.