Conditions for Returns and Refunds You have the right to return your order within 14 days of receiving it, without needing to provide any justification. To be eligible for a return, the product must be in its original condition, unworn, unwashed, with all original tags attached, and without signs of misuse.

How to Request a Refund To initiate a return, reach out to us via email at aparadiserealmcloud@hotmail.com or by phone/WhatsApp at +351 933432604. Please provide your order number and state that you wish to return the item. If you are returning a product due to a manufacturing defect or shipping damage, please include photos showing the issue.

Refund Process Once we receive and inspect the returned item to confirm it meets our conditions, the refund will be processed to your original payment method. The processing time can range from 7 to 14 business days, depending on your bank or payment platform.

Shipping Costs Return shipping costs are the responsibility of the customer. However, if the return is due to an error on our part (e.g., a defective or incorrect product was sent), we will cover the return shipping expenses.